Responsible Gaming
Introduction
At Grosvenor Casino, we believe that gambling should be enjoyed as entertainment only. It is never a way to earn money or solve financial problems. The house always has a mathematical advantage, and the outcome of all games is determined by chance.
Please gamble within your means and only with money you can afford to lose. If you find yourself struggling to control your gambling, help is available.
Age Verification
Gambling is only for those aged 18 years or older in the United Kingdom. If you are under 18, you must not access or use any gambling services on this website.
Grosvenor Casino is committed to preventing underage gambling. We carry out age verification checks and comply with all UK gambling regulations.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Chasing losses by gambling with more money to recover what you've lost
- Hiding your gambling from family, friends, or professionals
- Gambling with money intended for essentials like bills, rent, or food
- Feeling unable to stop or control your gambling
- Neglecting work, education, or family responsibilities due to gambling
- Borrowing money or getting into debt to fund gambling
- Experiencing mood swings, anxiety, or depression related to gambling
- Using gambling as an escape from problems or negative feelings
- Needing to gamble with increasingly larger amounts to feel the same excitement
- Unsuccessful attempts to cut down or stop gambling
Self-Help Tools
Grosvenor Casino and our partners provide several tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a specific time period
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Receive reminders about how long you've been gambling
- Session Time Limits: Set a maximum time for each gambling session
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling services
- Account Closure: Close your account if you wish to stop gambling entirely
These tools can be managed through your account settings. Please contact our customer support team if you need assistance.
Support Organisations
If you or someone you know needs help with problem gambling, please contact one of these organisations:
United Kingdom
- GamCare – Free support, advice, and counselling for problem gamblers
www.gamcare.org.uk
Telephone: 0808 8020 133 (free and confidential) - GamStop – The National Self-Exclusion Scheme for gambling in Great Britain
www.gamstop.co.uk
Allows you to self-exclude from all licensed online gambling operators - Gamblers Anonymous – Peer support meetings and 12-step programme
Telephone: 07700 184 184 - National Debtline – Free debt advice if gambling has caused financial problems
Telephone: 0808 808 4000
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Information on problem gambling prevention and support
If You Need Help
Please reach out today. Seeking help is a sign of strength, not weakness. If you are experiencing difficulties with gambling, the organisations listed above are here to support you at no cost.
You can also contact Grosvenor Casino's customer support team to discuss responsible gambling tools, deposit limits, or self-exclusion options.
Remember: Help is always available. You don't have to face this alone.